Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager guiding enterprise customers from Ping Identity purchase to production. Optimizing identity and access-management architectures, adoption, and customer outcomes.
Responsibilities:
- Ensure new and existing clients achieve strategic outcomes using Ping Identity solutions
- Guide customers from purchase to production
- Review configurations and translate complex use cases into sound product architecture
- Engage regularly with customer leadership up to Director and VP levels
- Provide proactive technical recommendations, architectural reviews, and best practices
- Conduct environment health reviews and business reviews
- Advocate for customer needs, product features, and roadmap adjustments
- Use internal AI tools to generate customer reports, technical recommendations, and data-driven insights
- Own the technical trajectory of assigned accounts and coordinate between customers and internal teams
- Improve internal reporting and automate status tracking
- Contribute to internal Knowledge Bases and support onboarding of new TAMs
- Represent the TAM role at internal summits
- Occasionally liaise during off-hours for critical customer upgrades
Requirements:
- Enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role
- Foundational knowledge of cybersecurity, including common security technologies, enterprise network architectures, and basic threat landscapes
- Familiarity with standard AI productivity tools
- Understanding of Java, web technologies, and enterprise architecture
- Strong verbal and written communication skills
- Experience with Identity Management, Access Management, or Federation
- Ability to manage proactive and reactive tasks effectively with high ownership
- Experience with SFDC or equivalent CRM systems
- On-call availability may be required
- Experience with Ping Identity solutions and APIs is advantageous
- Experience with Windows and Linux operating systems is advantageous
- General networking knowledge of HTTP/S and TCP/IP is advantageous
- General knowledge of SAML, OAuth, or OpenID Connect is advantageous
- Bachelor’s Degree in Computer Science or equivalent experience is advantageous
Benefits:
- A company culture that empowers you to do your best work
- Employee Resource Groups that create a sense of belonging for everyone
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
- Flexible, collaborative work environment
Similar Jobs
Outside Software Account Representative
Outside Software Account Representative growing Thryv’s SaaS platform among Miami small businesses. Building sales pipelines, prospecting, and closing new client accounts.
Outside Software Account Representative
Outside Software Account Representative growing Thryv’s SaaS client base among Boston small businesses. Building prospect pipelines, conducting field sales, and closing new accounts.
Technical Account Manager
Technical Account Manager implementing Panorays’ third-party cybersecurity platform for enterprise customers. Driving API integrations, onboarding, adoption, and technical success across risk programs.
Technical Sales Account Manager – Structural Solutions
Technical Sales Account Manager driving customer growth for Henkel’s Adhesive Technologies business. Managing structural-solutions sales, accounts, distributors, pricing, promotions, and technical customer initiatives.
Technical Account Manager
Technical Account Manager guiding enterprise clients using Rithum’s commerce network. Driving channel implementations, platform optimization, and technical issue resolution for brands and retailers.
Technical Account Manager
Technical Account Manager supporting Legrand’s enterprise customers after implementation. Resolving data center challenges, coordinating technical teams, and driving solution adoption.
Security Technical Account Manager – Splunk
Security Technical Account Manager helping UK customers adopt and optimize Splunk Enterprise Security and UBA. Advising on resilience, customer success, and product expansion for Cisco’s Splunk platform.
Technical Account Manager
Technical Account Manager guiding corporate customers through AVD, Windows 365, Intune, and Nerdio Manager adoption. Driving optimization, Azure cost savings, renewals, and expansion.
Outside Software Account Representative
Outside Software Account Representative growing Thryv’s SaaS client base among Denver small businesses. Building pipelines, prospecting, and closing new software sales.
Senior Technical Sales Representative
Technical sales representative promoting cardiac rhythm management products across designated channels in China. Contacting specialists, physicians, pharmacies, and distributors.
Technical Account Manager II
Technical Account Manager supporting Nielsen’s digital advertising measurement clients. Managing campaign implementations, troubleshooting, technical consulting, and cross-functional delivery.
Technical Account Manager
Technical Account Manager guiding enterprise clients through e-commerce platform implementation and optimization. Partnering with Rithum teams to resolve technical issues and maximize channel revenue.
Partner Account Manager – Technology Alliances
Partner Account Manager growing Illumio’s Check Point reseller alliance. Driving joint pipeline, seller enablement, demand generation, and measurable cybersecurity revenue growth.
Technical Account Manager
Technical Account Manager architecting and managing Veeam data resilience and security solutions. Delivering consulting, project guidance, implementation support, and client knowledge transfer across the United Kingdom.
Technical Account Manager
Technical Account Manager leading strategic payment integration accounts and TAM teams across Latin America. Yuno provides global payment infrastructure, smart routing, and fraud prevention.
Technical Sales Representative
Technical Sales Representative supporting Cornerstone Building Brands’ metal building products. Training customers, troubleshooting software, and coordinating construction projects and installations.
Technical Account Manager
Technical Account Manager advising EDB's largest customers on Postgres and AI solutions. Driving technical strategy, architecture, troubleshooting, and successful enterprise adoption.
Associate Technical Account Manager
Associate Technical Account Manager guiding customers through Sprinto’s security compliance platform onboarding. Supporting setup, go-live, integrations, and first audit milestones for global customers.
Technical Sales Representative
Technical sales representative driving Emerson measurement sales across New Mexico, the Four Corners, and surrounding territories. Managing accounts, developing opportunities, and delivering automation solutions to industrial customers.
Technical Sales Representative
Technical Sales Representative supporting Hypersteel cold-form building solutions at a North American exterior-products manufacturer. Training customers, troubleshooting software, and coordinating technical sales projects.