Technical Account Manager
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Job Description
Technical Account Manager at CelerData ensuring high-value accounts achieve their data analytics goals. Blending product expertise with proactive relationship management for strategic customers.
Responsibilities:
- Own the post-sales technical relationship for a portfolio of high-value accounts.
- Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives.
- Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning.
- Conduct regular health checks and performance reviews of customer environments.
- Serve as the escalation point for complex technical issues.
- Act as the voice of the customer within CelerData.
Requirements:
- 5+ years in a technical account management, solutions engineering, technical consulting, or senior technical support role, ideally within the data analytics, database, or cloud infrastructure space.
- Hands-on experience with OLAP workloads, query optimization, and data modeling (e.g., star schema, snowflake schema).
- Proficiency in SQL.
- Strong understanding of distributed data processing system theory and cluster management.
- Familiarity with at least one public cloud platform (AWS, GCP, Azure).
- Familiarity with container orchestration (Kubernetes).
- Ability to read logs, analyze query profiles, and troubleshoot performance issues in production environments.
- Proficient in Linux fundamentals.
Benefits:
- Professional development opportunities
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