Technical Account Manager
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Job Description
Technical Account Manager optimizing client campaigns for RTB House’s Deep Learning-powered DSP. Troubleshooting tracking, integrations, and performance issues across digital advertising campaigns.
Responsibilities:
- Serve as the main technical point of contact for a portfolio of RTB House clients
- Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed
- Identify underperformance and propose timely optimization solutions
- Implement technical or operational changes to resolve performance issues
- Plan and execute campaign setups according to client objectives
- Verify tracking code implementation and troubleshoot tagging or feed issues
- Oversee advertising material creation and ensure technical readiness before launch
- Investigate and resolve discrepancies, frequency analysis issues, publisher/host performance issues, and tag drop-offs
- Manage integrations between RTB House systems and client e-commerce platforms
- Provide rapid, solution-focused responses to performance-impacting incidents
- Collaborate with account managers, sales teams, and HQ technical support
- Participate in meetings to align technical strategy with campaign goals
- Handle Jira and other ticketing-system requests in line with SLA timelines
- Contribute to process improvements, internal knowledge sharing, and TAM best practices
Requirements:
- Fluency in Mandarin and English is required
- Proven experience with HTML, JavaScript, REGEX, URL structures, or relevant web development skills
- Experience with debugging tools, such as Firebug and browser developer consoles
- Practical knowledge of Microsoft Excel / Google Sheets for report generation and data analysis
- Understanding of common digital advertising metrics and abbreviations, including ROI, CPC, CPM, SSP, and DSP
- Awareness of the distinctions between performance-driven and branding-focused campaigns
- Strong analytical skills
- Strong time management and attention to detail
- Proactive problem-solving and ownership of challenges
- Ability to support high-profile clients while balancing priorities and delivering high service standards
Benefits:
- Comprehensive onboarding before taking over the first campaign
- Individual mentor
- Ongoing support from a Team Leader
- Regular training sessions led by subject-matter experts
- E-learning platform
- Funding support for external courses
- Remote work mode
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