Technical Customer Support
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Job Description
Technical Customer Support for users of Judge.me's e-commerce applications. Provide support across multiple channels and improve user experiences for e-commerce systems.
Responsibilities:
- Provide installation/onboarding for new users
- Provide "omnichannel" support (chat, emails, social media, and forum)
- Solve technical issues (or prepare them to be done by our developers)
- Answer questions about the app features and settings
- Improve our users’ stores by fine-tuning settings and/or customizations
- Be compassionate about our users’ problems, goals, and desires
Requirements:
- English, Portuguese
- English proficiency is a must - please submit your CV in English
- Technical skills: CSS, HTML, Javascript (beginners accepted)
- A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
- Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
- Minimum technical requirements:
- Internet speed of 10Mb/s download and 10Mb/s upload
- Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
- 8GB RAM
- 256 GB SSD
- Latest version of Chrome, Firefox, Safari, or Edge
- Windows 10 or macOS Catalina
- Up-to-date antivirus (You will be provided one)
- Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.
- A smartphone usable for two-factor authentication.
- Optional but preferred:
- Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
- Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
Benefits:
- Generous Monthly Bonus (Post Probation)
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