Technical Presales, Solution Architect, Customer Success Manager, IDP, Platform Engineering, DevOps, CMP
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Job Description
Technical Presales & Solution Architect responsible for building solutions and driving customer success. Collaborating with marketing to produce technical content for Cycloid's platform engineering initiatives.
Responsibilities:
- The Technical Presale & solution architect & Customer Success Manager is a critical hybrid role, responsible for driving the technical closure of new business opportunities and ensuring the continued success and growth of our existing customers.
- You will leverage your excellent technical skills in cloud infrastructure, IaC, and Internal Developer Portal and Platform to demonstrate Cycloid's value, guide customers through complex integrations, and act as a trusted technical advisor.
- A key component of this role is collaborating with the marketing team to produce high-impact technical content.
- Confidently present the advantages of Cycloid and clearly articulate its competitive differentiators to a wide range of technical and business stakeholders.
- Understand customer requirements and design the optimal technical solution utilizing the Cycloid platform, focusing on cloud architecture and integration strategy.
- Translate prospects business needs into PoC success criterias.
- Advise and design the solution using your DevOps skills and implement the needed automation.
- Proactively engage with existing customers to maximize their adoption of the Cycloid platform and ensure they are achieving their desired business outcomes.
- Act as the primary technical point of contact, advising customers on best practices for using Cycloid with their public and private cloud environments.
- Identify opportunities for upselling and cross-selling through a deep understanding of the customer's technical roadmap and unmet needs.
- Collaborate closely with the Marketing team to create compelling technical marketing materials, including blog posts, case studies, and technical sections for the website.
- Deliver technical presentations and product demonstrations at webinars, industry events, and conferences.
Requirements:
- > 10 years of experience in a customer-facing role: Presales, Solutions Architect in enterprise software
- A clear understanding of the problems that we are tackling: IDP, platform engineering, DevOps, multi-cloud, FinOps, GreenOps, CMP
- Hands-on level 1 DevOps:
- Core IaC & Configuration Expertise: Expertise in creating and maintaining complex configurations using the following technologies is a must: Terraform for Infrastructure as Code.
- Ansible for configuration management.
- Kubernetes CRDs, ArgoCD, and Helm for application deployment.
- Proficiency in writing various pipeline and form configuration files in YAML.
- Proficiency in at least one scripting language (e.g., Python, Bash).
- Excellent, hands-on experience with at least one major Public Cloud provider (AWS, Azure, or GCP).
- Excellente Presentation Comfort: Must feel comfortable and be proficient in presenting complex technical solutions and product advantages.
- Strong understanding of DevOps principles and CI/CD methodologies.
- Nice-to-Have Skills Internal Developer Portals: expertise in the concepts, architecture, and practical application of Internal Developer Portals (IDPs) and platform engineering principles.
- Public Cloud: Certified Solution Architect - Associate level.
- Private Cloud: Strong experience with Private Cloud technologies (e.g., VMware vSphere, OpenStack).
- French speaker
Benefits:
- Competitive salary and benefits package
- Flexible and transparent work environment, including 100% remote work in UK
- Opportunity to work with a passionate and friendly team on impactful projects.
- Professional development opportunities and support for continued learning.
- A commitment to sustainability and making a positive impact on the environment
- Home office setup up to €1200
- Choose your own device spirit
- 1 retreat per year somewhere in the EU
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