Technical Product Support Specialist II
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Job Description
Technical Product Support Specialist providing advanced support for ZOLL enterprise products, managing complex technical customer inquiries and contributing to knowledge base improvements.
Responsibilities:
- Manage advanced troubleshooting for assigned ZOLL enterprise products
- Handle complex technical issues independently
- Collaborate with other CSO teams or departments to address technical issues
- Contribute to the knowledge base, creating and updating articles
- Identify technical trends through customer case analysis
- Take a proactive approach by recognizing potential technical challenges
- Facilitate incident management processes
Requirements:
- 2–4 years in technical product or customer support, ideally in Enterprise and/or SaaS healthcare software
- Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems
- Proven ability to identify root causes of complex issues and deliver sustainable technical solutions
- High school diploma required; a bachelor’s degree or equivalent professional experience is preferred.
Benefits:
- Remote flexibility or the option to work from our Colorado HQ
- A collaborative, mission-driven work environment
- Opportunities for growth, mentorship, and career development
- Competitive compensation and benefits
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