Technical Service Manager
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Job Description
Technical Service Manager leading application engineering and technical service support for adhesive customers. Collaborating with teams to provide innovative solutions and conduct field trials.
Responsibilities:
- Lead the Application Engineering or Technical Service team to deliver technical solutions and application support to customers.
- Analyze customer requirements, recommend suitable products, conduct product demonstrations, and provide on-site troubleshooting.
- Organize and monitor field trials and validation processes for new product applications.
- Document all technical activities (audits, trials, feedback) using CRM systems.
- Develop and deliver technical training sessions for customers and internal teams.
- Collaborate with Sales, R&D, and Operations teams on product development or application improvement initiatives.
Requirements:
- Minimum Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related field.
- 5–10 years of experience in technical service, application engineering, or customer technical support within the adhesive or sealant industry.
- Proven leadership experience in managing technical/application teams and working directly with B2B customers (e.g., automotive, packaging, electronics, construction).
- Strong understanding of adhesive technologies and application methods (e.g., hot-melt, PU, epoxy, PSA).
- Skilled in on-site troubleshooting, process optimization, commissioning, and field trials.
- Team leadership and cross-functional communication (with sales, R&D, QA).
- Strong presentation and training capabilities.
- Proficiency in both Bahasa Indonesia and English (spoken and written).
- Willingness to travel for field support.
Benefits:
- Health insurance
- Paid time off
- Professional development
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