Technical Service Manager
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Job Description
Technical Service Manager overseeing HVAC technical service and support operations in North America. Leading a skilled team and enhancing product satisfaction through training and troubleshooting.
Responsibilities:
- Lead a highly skilled team of technical service managers and technical service advisors located across North America.
- Provide advanced troubleshooting assistance and technical expertise to the direct report team, sales team, and customers.
- Gather and analyze data from multiple sources relevant to solving technical issues.
- Utilize team to develop and deliver multi-day, hands-on, technical installation, and service training for internal and external customers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls.
- Develop technical training materials for meetings and distributor/dealer events.
- Work closely with engineers, factories, and product managers to refine and enhance the product offering.
- Implement systems, tools, and processes to increase the effectiveness of the technical service team.
- Support and implement corporate policies and objectives.
- Track and report monthly department expenses.
Requirements:
- Bachelor’s degree with at least 4 years of HVAC field experience, or a high school diploma/GED with a minimum of 7 years of HVAC field experience.
- Minimum of 5 years’ experience leading and managing teams of skilled professionals.
- Minimum of 5 years of hands-on experience with residential and light commercial HVAC systems.
- Minimum of 3 years delivering HVAC technical training or presentations.
- Capability to work remotely with a dedicated home office setup.
- Willing and able to travel domestically up to 50%, including periodic trips to Indianapolis, Indiana, and short notice travel to support customer needs.
Benefits:
- Health Care Benefits : Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
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