Technical Support – Customer Service
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Job Description
Customer Support role providing technical solutions and assistance remotely for clients across various communication channels. Collaborating within an international team to enhance customer experience.
Responsibilities:
- Provide customer support via email, chat and other company channels.
- Explain solutions clearly.
- Analyze and resolve basic issues.
- Review logs, integrations, and configurations.
- Document applied solutions.
- Escalate complex issues to the appropriate teams.
- Resolve requests within SLA targets.
- Propose process and product improvements to enhance agents’ workflows and the customer experience.
Requirements:
- Technical or higher education in Technology or Communications-related fields (completed or in progress).
- Experience with ticketing systems (e.g., HubSpot, Zendesk, Freshdesk).
- Strong verbal and written communication skills.
- Flexibility to handle a wide range of situations.
- Ability to approach situations from the customer's perspective.
- Time and priority management skills.
- Collaborative mindset, initiative, curiosity, and respect for diversity.
- Experience with e-commerce is a plus.
- Experience providing customer support via email and chat.
Benefits:
- Work model: 100% remote.
- International work environment.
- Contract type: CLT (Brazilian formal employment contract).
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