Technical Support Specialist – Surface Analysis Systems
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Job Description
Technical Support Specialist providing exceptional technical support for Surface Analysis product line. Contributing to customer success and scientific advancement while traveling to customer locations as needed.
Responsibilities:
- Provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement.
- Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues.
- Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service.
- Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades.
- Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies.
- Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required.
- Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities.
Requirements:
- Proficient in English (verbal and written); additional language skills are a plus.
- Strong social skills and communicative both written and verbal, to effectively harmonize with our customers.
- Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation.
- Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS).
- Experience in Ultra High Vacuum (UHV) techniques and technologies, ensuring the successful implementation of our tools.
- Willingness and ability to travel worldwide, approximately 50% of the time, to support our global customer base.
- Ability to communicate with and train customers whose first language is not English, promoting inclusivity and teamwork.
- Commitment to continuous learning and personal development, staying up-to-date with the latest industry advancements.
- Demonstrated experience of successfully handling multiple tasks independently, with excellent prioritization and deadline leadership skills.
- Organized with strong house-keeping skills, ensuring an orderly and efficient work environment.
- High degree of reliability, flexibility, and self-motivation, growing in a fast-paced team with multifaceted strengths.
- Demonstrated ability to work effectively with complementary teams, fostering a collaborative work environment.
Benefits:
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
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