Technical Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer delivering customer support via email, Slack, and Zoom for Kevel's products. Aiding clients with technical issues including ad decisioning, pacing, targeting, and reporting.
Responsibilities:
- Provide technical support for all Kevel products and customers via email, Slack and Zoom meetings
- Investigate and resolve technical issues, primarily related to topics such as ad decisioning, pacing, targeting and reporting
- Monitoring and managing the support ticket queue
- Manage escalation of investigations, incidents and bugs to Kevel’s Engineering team
- Help improve service and product quality by surfacing customer feedback to appropriate internal teams
- Contribute to writing, editing and proofreading materials for the company's products, including documentation, manuals, instructional materials, etc.
- Develop tooling to improve support investigations and resolutions
- Perform other duties and responsibilities as required or requested
Requirements:
- At least 2 years of experience in a technical support environment.
- Strong experience working with AWS/S3/Athena, Datadog, Github, Hubspot, Postman, Readme and Retool or similar types of software.
- Software Development experience a plus, but not required.
- Significant experience working with Excel/Google Sheets for data analysis.
- Knowledge of scripting languages (e.g. JavaScript, Python, cURL) for tool development, automation and troubleshooting.
- Knowledge of databases (e.g. SQL, MySQL, PostgreSQL) and ability to query, troubleshoot, and resolve customer issues using SQL.
- Experience working alongside or with enterprise level companies.
- Previous knowledge in adtech, retail media or commerce media is a plus!
Benefits:
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences.
- Comprehensive Health Benefits: We provide comprehensive health benefits for you and your family.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions.
- Rest and Relaxation: Unlimited personal time off and Paid Holidays.
- A Kevel Holiday Break: from 12/24 - 1/1 every year!
- Kevelfest: Our annual corporate retreat!
- Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance.
- Parental Leave Support: We support all parents with salary continuation and benefits.
- Free press benefits: You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
Similar Jobs
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Associate Support Engineer – 1
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Technical Support Specialist
Technical Support Specialist providing expert technical support at nCino. Responsible for troubleshooting complex product issues and serving as the first point of escalation for support personnel.
Technical Support Engineer – Tier II
Technical Support Engineer resolving complex technical issues for a cybersecurity platform. Collaborating with engineering and product teams to enhance customer experience and satisfaction.
Technical Support
Technical Support Specialist collaborating with cross-functional teams to provide support to CSG product suite. Maintaining application support and addressing inefficiencies for customer satisfaction.
Senior Support Engineer
Support Engineer bridging engineering and enterprise users of LanceDB. Building support infrastructure and handling distributed database customer inquiries.
AI Technology Support Engineer/Analyst
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Database Support Engineer
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Audio Video Technical Support
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Application Support Analyst I
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Operations Support Engineer
Operations Support Engineer maintaining a virtual asset fleet for energy transition solutions. Overseeing optimisers and collaborating with engineering and product teams for operational excellence.
Technical Support Representative, Bilingual (English/Spanish)
Bilingual Product Support Representative educating and supporting customers on wealth management platform. Leveraging resources in Spanish and English to resolve customer questions.
Technical Support Representative
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.
Technical Support Technician III
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Technical Support Engineer
Technical Support Engineer aiding customers in resolving technical issues with cybersecurity products. Collaborating with engineering teams to enhance user support and experience.
Senior Technical Support Engineer – Weekend Shift
Senior Technical Support Engineer ensuring customer technical excellence and operational efficiency with complex technical issues. Collaborating with support, engineering, and product teams to maintain high client satisfaction.
Senior Technical Support Engineer
Senior Technical Support Engineer providing technical support for Kevel's ad tech products and services. Responsible for investigating issues, managing tickets, and collaborating with engineering on escalations.
Sales Support Analyst
Presale Analyst coordinating new business sales and RFP processes for Cigna Healthcare. Collaborating with Sales leads to drive membership and revenue growth through medically related quotes.
Senior Workday Technical Analyst
Experienced Workday Technical Analyst responsible for optimizing and maintaining the Workday system at WEX. Ensuring effective utilization and functionality of the Workday platform.