Technical Support Engineer
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Job Description
Technical Support Engineer delivering phone support and troubleshooting for BD's pharmacy automation systems. Requires a strong customer service orientation and technical support experience.
Responsibilities:
- Deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems
- Guide customers and field employees in the operation, troubleshooting, and maintenance of hardware, software, and related applications
- Troubleshoot issues related to computer workstations, servers, Windows OS, software, conveyors, controls, and other equipment
- Document all activities and service interactions in Salesforce and contribute to the knowledge base
- Foster positive customer relationships by responding to inquiries and complaints in a professional manner
Requirements:
- High School Diploma or equivalent
- Five (5) years of related Technical Support Engineering experience, or equivalent military technical training
- Customer service experience within a technical support environment
- Experience with DC motor control and related control algorithms
- Knowledge of robotic control theory, including servo systems and PID controllers
- Familiarity with networking hardware and software components
- Ability to work flexible hours to support department operations, including scheduled weekend shifts and rotational holiday coverage.
- Willing and able to travel when required.
Benefits:
- Competitive salary
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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