Technical Support Specialist, Level 1 – Bilingual, German Speaking
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Job Description
Technical Support Specialist providing technical assistance in German and English for software products in an agile environment. Collaborating with customers and stakeholders for issue resolution and customer satisfaction.
Responsibilities:
- Provide telephone and email based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions.
- Diagnose and solve application queries and answer customer questions
- Use various devices to reproduce customer environments in order to troubleshoot issues further
Requirements:
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
- Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
- Knowledge of mobile computing platforms (Android, iOS)
- Minimum 1-2 years of relevant experience, exceptions for qualified candidates
- Outstanding verbal and written communication skills in fluent German and English.
Benefits:
- The People - Our people are our most important resource.
- The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
- The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.
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