Technical Support Specialist
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Job Description
Technical Support Specialist performing maintenance and troubleshooting on Sandvik equipment. Collaborating with teams to ensure customer satisfaction and resolve technical issues in the field.
Responsibilities:
- Perform maintenance, faultfinding, and repair tasks on cutting-edge equipment
- Conduct root cause analysis to swiftly resolve issues
- Ensure customer satisfaction through unsupervised work at workshops and customer sites
- Commission new products and complete detailed maintenance reports
- Suggest improvements to enhance customer processes
- Collaborate with peers and senior technicians to share expertise and coach customer technicians
- Maintain a strong focus on safety and efficiency
- Support the customer’s product/equipment/processes by suggesting improvements
- Provide advanced technical support and advice to sales team and other departments
- Review, manage, and advise on job costs to aid planning
- Guide and train colleagues in service methods and tools
- Conduct plant audits and performance optimization of products
- Validate and document new product performance
- Provide technical support to the product line and sales teams
- Develop and produce documentation to support both distributors and technical support desk
Requirements:
- 4-6 years of experience with Sandvik equipment
- Relevant trade certification and Sandvik Service Technician qualification
- Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials
- Strong root cause analysis skills
- Excellent communication skills and a customer-focused approach
- Willingness to travel and work in various field locations
- Experience with Load & Haul, Drilling and Rigging, Rock Drill Technologies, and Automation (preferred)
- Proficient in digitalized systems relevant to equipment (preferred)
- High voltage experience (preferred)
Benefits:
- Health and safety training
- Dealer training and certification support
- Professional development opportunities
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