Telesales Account Manager
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Job Description
Telesales Account Manager retaining and growing SME customer portfolios for Yell, the UK's leading managed digital advertising partner. Advising clients on digital and AI-powered marketing solutions.
Responsibilities:
- Retain, develop, and grow an existing portfolio of customers
- Help customers maximise the value of Yell’s digital marketing solutions
- Act as a trusted advisor to clients
- Review campaign performance and identify growth opportunities
- Recommend solutions that drive results and increase customer investment
- Work with Yell’s digital and AI-powered solutions, including 30-Page Websites, AI Receptionist, Automated Blog Posting, Review Responses, and Smart AI Marketing Manager
- Manage quarterly retention and revenue growth targets
- Identify upsell and cross-sell opportunities across Yell’s digital marketing solutions
- Conduct regular account reviews and recommend strategies to maximise ROI
- Build long-term client relationships
- Develop account growth plans to increase customer spend and long-term value
- Collaborate with Service, Fulfilment, and Sales teams to ensure successful campaign delivery and client satisfaction
- Maintain accurate pipeline and customer activity in CRM systems
Requirements:
- Proven experience selling digital marketing or high-value digital solutions
- Strong track record of achieving or exceeding sales and revenue targets while managing a high volume of accounts
- Good understanding of digital marketing products, campaign performance, and online advertising solutions
- Excellent communication skills and ability to translate complex digital concepts into clear client recommendations
- Strong relationship-building and stakeholder management skills
- Highly organised, resilient, and results-driven with a proactive approach to client management
- Commitment to continuous learning and staying up-to-date with digital trends and competitor activity
- Ability to commit to Monday–Thursday 8:30am–5:00pm and Friday 8:30am–4:00pm working hours
- Candidates must be based outside Northern Ireland
Benefits:
- Uncapped commission
- Gold Award Incentive: Two-day luxury trip to the Algarve for top performers
- Uncapped bonuses
- Career progression opportunities
- Employee Assistance programme with 24/7 support
- Exclusive discounts at 900+ outlets
- Wellbeing resources, including discounted gym memberships, free eye tests, and savings on eyecare
- Excellent pension scheme (eligibility criteria apply)
- Life insurance for all team members
- Training through the Aspire Programme
- Supportive team environment
- Inclusive culture
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