Tier 1 Support Technician
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Job Description
Tier 1 Support Technician providing technical support across customer sites for robotic systems. Troubleshooting hardware/software issues and assisting with system uptime.
Responsibilities:
- Serve as the first point of contact for technical support requests from customer sites
- Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
- Document issues and resolutions in our ticketing system
- Escalate complex issues to Tier 2 support when needed
- Assist with monitoring customer site health and system uptime
Requirements:
- Solid Windows OS knowledge
- Strong problem-solving skills
- Clear written and verbal communication
- Ability to work independently during evening hours
- Linux experience (Nice to Have)
- Helpdesk or IT troubleshooting background (Nice to Have)
- Experience in warehouse or logistics environments (Nice to Have)
Benefits:
- Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
- Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
- Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
- A collaborative culture where innovation thrives and your work has a real impact
- The excitement of contributing to transformative technology in a fast-growing industry
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