Transportation Management System Analyst
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Job Description
TMS Analyst overseeing McLeod Software platform for logistics and transportation management. Streamlining operations between IT and transportation teams in a remote capacity.
Responsibilities:
- Administer and support the McLeod Software platform, including LoadMaster and/or PowerBroker, Ancillary and API program integration
- Configure and maintain system settings such as rating, customer contracts, carrier profiles, dispatch workflows, and settlement rules
- Manage order lifecycle processes including order entry, dispatch, tracking, invoicing, and driver/carrier settlement
- Troubleshoot system issues, data discrepancies, and user-reported problems; coordinate with McLeod support as needed
- Lead or support system enhancements, upgrades, and module implementations (e.g., EDI, document imaging, mobile/ELD integrations)
- Oversee EDI/API integrations with customers, carriers, and third-party platforms (visibility tools, telematics, etc.)
- Partner with operations, accounting, and customer service teams to optimize workflows and improve system utilization
- Develop reporting and dashboards using McLeod tools, SQL, or BI platforms
- Maintain data integrity across customers, carriers, rates, and financial transaction
- Create and maintain SOPs, system documentation, and user training materials
- Train new users and provide ongoing support to maximize adoption and efficiency
Requirements:
- Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered in lieu of a degree
- Minimum of 3 years of experience supporting, administering, configuring, or optimizing a Transportation Management System (TMS) in a transportation, brokerage, logistics, or supply chain environment
- Hands-on experience working with McLeod (LoadMaster) and PowerBroker in a system support, analyst, administrator, or super-user capacity
- Experience supporting core transportation workflows such as order entry, dispatch, tracking, invoicing, billing, and driver/carrier settlement
- Experience troubleshooting system issues, data discrepancies, and user-reported problems and driving issues through resolution
- Experience working with cross-functional business partners such as operations, accounting, customer service, and IT to improve workflows and system utilization
- Experience creating and maintaining SOPs, system documentation, training materials, and/or delivering end-user training
- Experience supporting or coordinating system enhancements, upgrades, implementations, or integrations within a TMS or related platform
- Strong understanding of transportation operations (brokerage and/or asset-based)
- Experience with rating, dispatch, settlements, and financial workflows within McLeod
- Familiarity with EDI transactions (204, 214, 210) and API integrations
- Ability to troubleshoot complex system and operational issues
- Strong working knowledge of McLeod Software, including LoadMaster and/or PowerBroker
- Experience configuring and maintaining TMS elements such as carrier profiles, rating structures, dispatch workflows, and settlement rules
- Working knowledge of EDI/API integrations, reporting tools, Excel, SQL, and data integrity practices
- Experience with transportation-related integrations such as document imaging, mobile/ELD tools, visibility platforms, telematics, or similar connected systems
- Strong data analysis skills
- Ability to troubleshoot complex system and operational issues
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions
- Strong attention to detail and ability to manage sensitive operational and financial data accurately
- Ability to translate business needs into system solutions and explain technical concepts to non-technical users
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while also collaborating effectively across departments
- Ability to train users, support adoption, and promote consistent use of system processes and best practices
- Process optimization and continuous improvement mindset
- Strong written and verbal communication skills
Benefits:
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with employer contributions
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
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