Travel & Concierge Operations Assistant
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Job Description
Travel & Concierge Operations Assistant supporting high-touch travel & concierge business for HNW/UHNW clients. Managing itineraries, coordinating bookings, and maintaining supplier databases.
Responsibilities:
- Create and manage detailed itineraries for high-end clients (individuals and groups)
- Coordinate complex bookings and logistics
- Handle correspondence with clients and suppliers via email/WhatsApp and phone when needed
- Act as an emergency point of contact for traveling clients when the team is unavailable
- Build and maintain a supplier database (global suppliers)
- Maintain a CRM-style database
Requirements:
- Travel / concierge industry experience (itinerary planning + supplier coordination)
- Excellent spoken and written English; professional phone manner
- High attention to detail (HNW service = no avoidable mistakes)
- Calm under pressure; can handle urgent and last-minute changes
- Comfortable with occasional after-hours/weekend support (as-needed)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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