Trilingual Customer Service Agent, English, German
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Job Description
Customer Service Agent providing international ticketing support for FIFA events. Responsibilities include customer inquiries and compliance with FIFA ticketing policies.
Responsibilities:
- Brindar información completa dentro de los tiempos establecidos.
- Asegurar el cumplimiento de las políticas y regulaciones de ticketing FIFA.
- Alcanzar los KPIs mensuales del equipo.
- Atender consultas por correo, webform, carta y otros canales usando la base de conocimiento FIFA.
- Realizar atención telefónica inbound y outbound, incluyendo aclaración de procesos de ticketing.
- Brindar soporte a procesos de ventas grupales.
- Asesorar a clientes con discapacidad o movilidad reducida.
- Apoyar tareas administrativas como: Ingreso y análisis de datos, Revisión de documentos, Pruebas de sistemas de ticketing y CRM, Traducción y revisión de textos para clientes
- Garantizar que toda la atención cumpla con los lineamientos FIFA.
Requirements:
- Ser trilingue en Inglés, Francés y Aleman con nivel avanzado
- 1 año de experiencia previa en Customer Service
Benefits:
- Auxilio de conectividad
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