Vice President – Credit Card Program Services
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Job Description
Vice President overseeing credit card program services for financial institutions, ensuring high-quality service and strategic initiatives. Engaging with credit union partners to enhance member experience and drive portfolio performance.
Responsibilities:
- Provide strategic leadership and operational management of Full-Service credit card programs for credit union partners.
- Serve as a key liaison between Sales, Product, Operations, and Client Services.
- Lead complex, customized credit card program implementations from pre-sale through post-launch transition.
- Develop and execute comprehensive project plans, ensuring on-time, high-quality delivery.
- Manage end-to-end product setup, documentation, testing, certification, and user training.
- Ensure adherence to PCI DSS, NACHA, Visa/Mastercard rules, AML/KYC, BSA, and related regulatory standards.
- Lead and mentor implementation and program delivery teams, establishing clear expectations, accountability, and a culture of operational excellence.
Requirements:
- 10+ years of experience in credit card payment processing, program implementation, product management, or operational leadership.
- Demonstrated experience balancing complex implementation delivery with deep product knowledge in credit card programs.
- Bachelor’s degree in Business, Finance, or related field.
- Project management or product management certifications preferred.
- CTP, NAPCP, or other industry certifications are considered a plus.
- Advanced project management capabilities.
- Excellent communication and executive presence.
- Strong analytical, negotiation, and stakeholder influence skills.
- Proficiency in project management tools, Excel, PowerPoint, and CRM systems.
- Ability to translate product capabilities into delivery requirements and client-ready solutions.
Benefits:
- Collaborative work environment
- Positive culture focused on employee growth and impact
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