Vice President – National Accounts
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Job Description
Strategic leadership role for Vice President of National Accounts at Medlogix. Responsible for client retention, growth, and managing enterprise-level account strategy.
Responsibilities:
- Serve as the executive sponsor and primary strategic relationship leader for assigned national and enterprise-level accounts.
- Develop and execute account strategies focused on client retention, revenue growth, and long-term partnership development.
- Build and maintain strong executive-level relationships with customers, brokers, TPAs, carriers, self-insured employers, and other industry stakeholders.
- Partner with Operations leadership to ensure contract compliance, service excellence, and achievement of performance guarantees and client objectives.
- Lead executive business reviews, strategic planning meetings, and performance discussions with clients and key Medlogix stakeholders.
- Identify emerging client needs, industry trends, and opportunities to expand Medlogix products and services.
- Collaborate with Business Development and Sales leadership to drive account growth, cross-selling, and upselling initiatives.
- Provide strategic guidance and market intelligence to support organizational growth initiatives and product development.
- Act as an executive escalation point for complex client issues and coordinate resolution across internal departments.
- Monitor client satisfaction metrics and implement action plans to strengthen customer engagement and retention.
- Represent Medlogix at industry conferences, trade shows, association meetings, and networking events.
- Maintain accurate client activity, growth opportunities, and strategic account plans within the CRM system.
- Drive strategic onboarding and implementation efforts for new national accounts and significant client expansions.
- Provide leadership and mentorship to Account Management teams and support the development of best practices in client relationship management.
- Collaborate with Executive Leadership to establish annual account growth objectives and business development strategies.
Requirements:
- Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required; Master's degree preferred.
- 7-10 years of experience in account management, client services, business development, or strategic relationship management.
- Minimum of 5+ years of leadership experience managing national or enterprise accounts.
- Extensive experience within Workers' Compensation, Auto Casualty, Medical Claims Management, Independent Medical Examination (IME), Peer Review, Managed Care, or related healthcare services.
- Proven success growing revenue within existing client relationships and managing large, complex customer portfolios.
- Demonstrated ability to engage and influence executive-level stakeholders.
- Strong presentation, negotiation, and strategic planning skills.
- Experience utilizing CRM platforms and account management technologies.
- Ability to travel as needed for client meetings, conferences, and business development activities.
Benefits:
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Insurance
- Life Insurance
- Paid Time Off
- Professional Development Assistance
- Referral Program
- Retirement Plan
- Tuition Reimbursement
- Vision Insurance
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