Virtual Assistant, Travel Concierge
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Job Description
Travel Concierge providing personalized travel experiences and support using AI tools and communication. Engaging with clients via WhatsApp to meet their travel preferences and needs.
Responsibilities:
- Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
- Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
- Handle special requests and ensure smooth communication between clients and hotels or vendors
- Maintain a calm, professional, and reassuring tone even when plans change at the last minute
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
- Verify every detail including location, timing, currency, and amenities before confirming bookings
- Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
- Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
- Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
- Stay current on travel trends, new openings, and hidden gems worth knowing about
- Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
- Communicate clearly and calmly under pressure to maintain client confidence and satisfaction
Requirements:
- Empathetic and client-obsessed: you treat every traveler like a VIP
- Detail-oriented and reliable: you catch mistakes others miss before they become problems
- Exceptional written English: you write with clarity, warmth, and professionalism
- A self-starter: you love learning, exploring, and improving processes without being asked
- Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
- Fast but thoughtful: you balance responsiveness with high-quality work
- Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends
- Background in hospitality, travel, or concierge services (nice to have)
- Experience with AI tools such as ChatGPT or travel research assistants (nice to have)
- Familiarity with airlines, loyalty programs, and travel booking systems (nice to have)
- International travel experience or strong knowledge of major global destinations (nice to have)
- Negotiation skills to advocate for clients with vendors and hotels (nice to have)
Benefits:
- You will be paid in **USD** (bi-monthly: every 15th and 30th)
- **Paid Time Off** in accordance with company policy
- Observance of **Holidays** per company guidelines
- **100% remote setup** so you can work wherever you're most productive
- Work in the luxury travel and hospitality space with access to premium brands and destinations
- Use cutting-edge AI tools to enhance research and elevate the client experience
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