Virtual Assistant, Travel Concierge
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Job Description
Travel Concierge crafting seamless travel experiences and delivering high-quality client service. Engaging with travelers through WhatsApp to provide personalized support and recommendations.
Responsibilities:
- Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
- Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
- Handle special requests and ensure smooth communication between clients and hotels or vendors
- Maintain a calm, professional, and reassuring tone even when plans change at the last minute
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
- Verify every detail including location, timing, currency, and amenities before confirming bookings
- Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
- Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
- Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
- Stay current on travel trends, new openings, and hidden gems worth knowing about
- Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
- Communicate clearly and calmly under pressure to maintain client confidence and satisfaction
Requirements:
- Empathetic and client-obsessed: you treat every traveler like a VIP
- Detail-oriented and reliable: you catch mistakes others miss before they become problems
- Exceptional written English: you write with clarity, warmth, and professionalism
- A self-starter: you love learning, exploring, and improving processes without being asked
- Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
- Fast but thoughtful: you balance responsiveness with high-quality work
- Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends
- Nice to Have
- Background in hospitality, travel, or concierge services
- Experience with AI tools such as ChatGPT or travel research assistants
- Familiarity with airlines, loyalty programs, and travel booking systems
- International travel experience or strong knowledge of major global destinations
- Negotiation skills to advocate for clients with vendors and hotels
Benefits:
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
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