Web Implementation Consultant – Associate
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Job Description
Web Implementation Consultant onboarding golf and club software customers for Xplor Technologies. Configuring websites, mobile apps, APIs, and CRM systems while supporting training and troubleshooting.
Responsibilities:
- Serve as the primary resource for Project Managers during customer onboarding to new products
- Answer onboarding questions and consult on product configuration
- Provide one-on-one training on new products and post-go-live support
- Consult with clients on website vision and strategy
- Recommend effective techniques for web content
- Consult, configure, and train customers on Mobile App, Roster Syncs, APIs, Beacons, Geofencing, and CRM systems
- Determine scope of custom configurations and builds according to specifications
- Advise clients on best practices to maximize use of the unified product suite
- Manage multiple clients and projects/tasks simultaneously
- Create documentation of standard practices for tasks and projects
- Understand customer business problems and articulate business solutions
- Conduct quality assurance checks of newly built websites and other products
- Document and communicate issues to the appropriate team
- Troubleshoot and identify root causes of website and mobile app issues
- Ensure customer satisfaction through follow-up, responsiveness, and thorough communication
- Coordinate with cross-functional teams, including Project Management, Support, Product Management, Development, and Sales
- Collaborate with Product Managers on client feedback and feature requests
- Coordinate customer transitions to Support
- Identify unique client configurations and knowledge gaps for Support
Requirements:
- Eligible working rights in the USA
- Must not require sponsorship
- Ability to handle multiple projects across Website, CRM, Reservation, and Accounting/POS System product lines
- Operational knowledge of relational databases, database schema, SQL, VBScript, and Microsoft Excel
- Familiarity with JavaScript, APIs, and CSS
- Proficiency with CSS and HTML
- Proven work experience in software or website product quality assurance
- Experience in project management paired with a strong understanding of customer support
- Strong interpersonal skills and ability to articulate ideas clearly
- Patience with users during the training process
- Detail-oriented with strong time and relationship management abilities
- Exceptional organizational skills, attention to detail, and multitasking ability
- Self-driven with a strong desire to teach clients best practices
- 4+ years of relevant and progressive experience
- Bachelor's degree preferred
- Excellent written and verbal communication abilities
- Active listening skills
- Ability to maintain composure
- Self-motivation
Benefits:
- Fully remote work arrangement within the United States
- Opportunity to contribute to meaningful work and make a real impact
- Global network of talented colleagues and support for professional success
- Tools and opportunities to deliver great work and grow at speed
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