Absence Customer Support Expert
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Job Description
Absence Customer Support Expert assisting customers' HR teams with FMLA and other leave administration. Communicating with HR, maintaining documentation, and providing customer service in a remote capacity.
Responsibilities:
- Written administration and adjustment of Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
- Communicate clearly and concisely with Human Resources while identifying their needs and educating them on leave concepts and next steps
- Meet production and quality goals set by the Absence Department
- Maintain complete and accurate documentation of leaves within our proprietary database
- Demonstrate respect, sensitivity, confidentiality, and understanding for the HR/employee circumstance while maintaining professionalism at all times
- Provide accurate, professional, and timely responses to communications from internal and external clients
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Provide innovative ideas that can support the ongoing growth of the Absence Department
Requirements:
- Bachelor’s Degree preferred, or equivalent work experience
- 1-3 years Customer Service experience required
- Call Center experience preferred
- Excellent communication and interpersonal skills
- Employee benefits administration and/or FMLA administration a plus
- Knowledge of best practices
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, highly motivated, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Computer literate and proficient in Microsoft Office Suite
Benefits:
- Full benefits package, including Paid Time Off (PTO)
- Medical, dental, vision
- 401(k) with match
- Robust EAP
- Wellness program
- Employee benefits administration
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