Account Director – Strategic, Enterprise Clients
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Job Description
Account Director managing enterprise client relationships in the fintech SaaS industry. Leading strategic initiatives and driving revenue growth for multiple multimillion ACV accounts.
Responsibilities:
- Own senior stakeholder relationships across 10–15 multimillion ‑ ACV accounts, acting as a trusted advisor to VP and C ‑ suite leaders through strategic, forward ‑ looking engagement.
- Lead strategic business reviews and success planning that align client goals to products and services, uncover expansion opportunities, and support multi ‑ year, higher ‑ value contracts.
- Drive net revenue retention through proactive renewal management, adoption monitoring, and early identification of risks and growth opportunities.
- Collaborate with Sales, Product, Finance, and Technical teams to close complex deals, support onboarding and integrations, influence roadmap priorities, and maintain strong forecasting and CRM discipline.
Requirements:
- 7+ years of experience in client success and/or account management, with at least 3 years spent managing enterprise or strategic-tier accounts
- Demonstrated track record of owning and growing large, complex accounts ($500K+ annual contract value [ACV]) with measurable net revenue retention (NRR) and expansion results
- Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics
- Experience running Business Reviews and building multi-year success plans tied to client business outcomes
- Strong commercial acumen with an understanding of renewal mechanics, pricing models, and how to build a compelling expansion business case
- Ability to manage ambiguity and operate with autonomy; highly organized and self-directed
- Proven ability to uncover meaningful upsell opportunities tied to customers’ existing business goals.
- Ability to build, maintain, and execute on a pipeline
Benefits:
- Competitive pay ($120k-160k base) and variable bonus tied to upsell performance
- Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
- Fully remote schedule with lots of flexibility
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