Account Executive, Entertainment-HSF National Sales Americas
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Job Description
Account Executive managing entertainment vertical accounts for Hyatt Hotels Corporation. Responsible for business development and account management across the entertainment segment.
Responsibilities:
- Manage and grow an assigned portfolio of entertainment accounts while developing new business opportunities within the vertical.
- Build and maintain deep account intelligence, including key buyers, influencers, production contacts, travel patterns, sourcing preferences, business potential, competitive set, and next steps.
- Develop and execute account plans that support revenue growth across group, transient, extended stay, production, project-based, and special event business.
- Prospect and qualify new entertainment, media, production, sports, music, streaming, live event, talent, and related accounts with potential for Hyatt hotels.
- Educate entertainment buyers on Hyatt brands, hotel capabilities, location fit, service standards, and solutions relevant to their business needs.
- Ensure managed entertainment accounts include Hyatt in relevant group, transient, production, project, and event sourcing opportunities.
- Partner with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel priorities and win business.
- Support customer negotiations, hotel communication, and opportunity follow-up with urgency, discretion, and strong attention to detail.
- Stay current on entertainment industry trends, production activity, event calendars, market conditions, forecasts, and competitive intelligence.
- Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance.
- Champion Hyatt initiatives and priorities with entertainment customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives.
- Elevate the voice of the entertainment customer within Hyatt and participate in cross-functional projects that support National Sales priorities.
Requirements:
- Minimum 5 years of hotel sales, hospitality sales, account management, entertainment sales, or related commercial experience.
- Demonstrated experience working with entertainment, media, production, sports, music, streaming, live events, talent, or related accounts.
- Strong understanding of entertainment market dynamics, including buyer expectations, sourcing behavior, production timelines, travel patterns, confidentiality needs, and service requirements.
- Strong sales knowledge and business development experience across group, transient, extended stay, production, project-based, and/or special event business.
- Proven ability to manage a portfolio of accounts while also developing new business opportunities.
- Strong communication, presentation, negotiation, relationship-building, and follow-through skills.
- Detailed organization skills with the ability to manage multiple customers, priorities, opportunities, and deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with CRM and/or database management tools.
- Knowledge of customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, or similar platforms.
- Experience with industry data tools such as Knowland Group, Amadeus Hotelligence Suite, LinkedIn Sales Navigator, or similar platforms.
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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