Account Executive
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Job Description
Clinigen Account Executive supporting South African healthcare customers with pharmaceutical orders and enquiries. Processing orders, providing product support, and maintaining compliant customer relationships remotely from Pretoria.
Responsibilities:
- Serve as the primary direct contact for Clinigen customers, including hospitals, physicians, and pharmacists
- Service customer needs and provide information and support for Clinigen and client products
- Process customer orders, enquiries, quotations, and product sourcing requests accurately and within SLAs
- Follow regulatory, legislative, compliance, and SOP requirements when handling customer data and orders
- Log compliance-based enquiries, complaints, non-conformances, and stock excursions in the Quality system
- Respond to inbound calls, emails, faxes, and digital-platform enquiries while meeting department KPIs
- Make outbound customer calls for strategic projects or business requirements
- De-escalate customer interactions and escalate issues to senior team members when needed
- Build and maintain long-term customer and internal stakeholder relationships
- Collaborate with internal teams to ensure customer accounts are compliant and configured appropriately
- Promote Clinigen Direct and encourage customers to use the digital ordering platform
- Support training, process improvement, compliance refreshers, and other Customer Service activities
- Track personal objectives and departmental KPIs with the line manager
Requirements:
- Fluent written and verbal language ability for assigned region(s); non-native speakers must converse at an excellent level across all mediums
- Minimum GCSE and/or equivalent regional qualification
- Demonstrable experience working in a customer service environment
- Excellent communication skills with a customer-centric focus
- Ability to multitask with strong organisational skills
- Adaptable and dynamic approach to industry trends and technological developments
- Good working knowledge of Microsoft Office packages
- Oracle system and digital experience are a distinct advantage
- Own transport
- High attention to detail
- Confidentiality and integrity
- Strong communication skills at all levels
- Sound time management skills
- Disciplined, able to use initiative, forward-thinking, and proactive
Benefits:
- Company Contribution towards Medical Aid
- AlexForbes Pension Fund
- Group Life Insurance
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