Account Manager, Commercial Manufacturing
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Job Description
Account Manager managing commercial manufacturing opportunities for oral solid drug products. Leading client relationships and ensuring project success through strategic account planning and cross-functional collaboration.
Responsibilities:
- Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
- Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy
- Conduct initial technical and commercial assessments to ensure strong project fit
- Lead the development and negotiation of term sheets and commercial supply agreements
- Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience
- Develop strong, trust‑based relationships with key stakeholders at client organizations
- Communicate project status, timelines, risks, and decisions clearly and proactively
- Support long‑term client retention and growth through strategic account planning
- Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply
- Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
- Monitor project progress, identify risks or bottlenecks, and drive timely resolution
- Ensure commercial commitments, deliverables, and quality expectations are met
- Coordinate internal review and approval of commercial proposals, pricing, and contract terms
- Manage renewals, amendments, and long‑term supply agreements as client needs evolve
- Ensure accurate forecasting and demand planning to support capacity utilization
- Provide market insights and customer feedback to inform commercial strategy and capacity planning
- Maintain accurate CRM records, pipeline reporting, and revenue forecasting
- Contribute to continuous improvement of commercial processes, tools, and client engagement practices
- Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness
- Scope my increase to align with company initiatives
- Perform other related duties as assigned
Requirements:
- Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
- Working knowledge of GMP requirements, quality systems, and regulatory expectations
- Ability to interpret technical data, batch records, and manufacturing requirements
- Familiarity with tech transfer, validation, and commercial supply operations
- Proven ability to manage complex accounts and long-cycle commercial relationships
- Experience negotiating term sheets, pricing, and commercial supply agreements
- Strong financial acumen, including forecasting, revenue planning, and capacity management
- Skilled in opportunity qualification and pipeline management
- Excellent verbal and written communication skills
- Ability to build trust‑based relationships with technical, operational, and executive stakeholders
- Strong presentation and client‑facing skills
- Skilled at managing expectations and navigating sensitive commercial discussions
- Strong project management capabilities
- Ability to manage multiple accounts and priorities simultaneously
- Highly organized, detail‑oriented, and proactive in identifying risks and solutions
- Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
- Strategic thinker with a solution‑oriented mindset
- Self‑motivated and comfortable in a fast‑growing, dynamic environment
- Strong sense of ownership and accountability for client success and revenue outcomes
- Demonstrated success in negotiating commercial agreements or long‑term supply contracts
- Track record of managing cross‑functional teams or complex technical projects
- Experience with CRM systems, forecasting tools, and pipeline reporting
Benefits:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift to 15 pounds at times
- Approximately 25% of travel required, and at times greater than 50%
- Travel will be predominately domestic with the potential for international travel
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