Account Manager
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Job Description
Inside Account Manager serving as primary contact for customer accounts in manufacturing. Managing relationships, coordinating order fulfillment, and ensuring outstanding customer service.
Responsibilities:
- Manage assigned house accounts and serve as primary internal contact for customer inquiries
- Participate in customer meetings and provide status updates as required
- Maintain and monitor customer supplier portals
- Support customer payment follow-ups and issue resolution
- Review customer purchase orders (POs) for terms and conditions compliance
- Enter and manage orders in ERP system (Syspro)
- Coordinate ship dates with Operations and communicate confirmations to customers
- Process cash-in-advance and credit card orders, including issuing pro-forma invoices
- Initiate customer concurrence requests related to product or supplier changes
- Process engineering-related orders and submit supporting documentation
- Manage customer expedite requests including ship date changes, quantity adjustments, and order cancellations
- Initiate customer complaints and manage RMA process end-to-end
- Receive and process customer RFQs
- Provide customers with required documentation such as shipping documents, SDS, and UN/DOT certifications
- Generate and distribute weekly open order reports
Requirements:
- Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
- Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
- Experience working with ERP systems (Syspro preferred).
- Strong Microsoft Office proficiency, particularly Excel.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple projects while meeting deadlines.
- Demonstrated problem-solving and customer relationship management skills.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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