Account Manager – Personal Protection
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Job Description
Account Manager growing Arclin’s protective textile materials business across Western and Central Europe. Managing spinner and weaver accounts while developing Nomex® and Kevlar® opportunities.
Responsibilities:
- Manage and grow relationships with a portfolio of spinner and weaver accounts across Western and Central Europe
- Develop account plans supporting customer retention, revenue growth, margin discipline, and opportunity management
- Serve as the primary commercial contact for assigned accounts across forecasting, pricing, customer communications, order fulfillment support, payment issues, and account planning
- Identify, qualify, and advance new business opportunities within the Personal Protection market
- Build relationships across the textile value chain, including spinners, weavers, fabric manufacturers, converters, and garment-related stakeholders
- Develop relationships with procurement, commercial, product development, and technical contacts within customer organizations
- Coordinate internally on pricing, forecasting, product availability, technical support, customer service, and commercial priorities
- Maintain accurate opportunity, account, and forecast information and contribute to regular business reviews
- Monitor customer activity, competitive developments, and market needs, translating insights into commercial actions
- Partner with Marketing, Product Management, Technical, Sales, Customer Service, and Supply Chain teams to resolve issues and support growth
- Participate in customer meetings, industry events, trade shows, and value-chain engagements throughout Europe
- Support growth initiatives involving Nomex® and Kevlar® yarn and staple products serving flame-resistant apparel, emergency response applications, industrial workwear, mechanical protection, and related Personal Protection markets
- Spend approximately 50% of time managing and growing existing accounts and 50% developing new business opportunities
- Contribute to revenue growth and opportunity development objectives through the commercial incentive program
Requirements:
- Bachelor's degree in Textile Engineering, Engineering, Business, Marketing, Science, or a related discipline
- 3-5 years of experience in account management, sales, business development, customer service, or another commercial role within a relevant industry
- Working knowledge of textiles, with experience or education related to spinning, yarns, weaving, fabrics, technical textiles, or related markets
- Demonstrated initiative in identifying and pursuing new business opportunities
- Ability to manage customer relationships with accuracy, responsiveness, and commercial discipline
- Strong communication, organization, and cross-functional collaboration skills
- Ability to work across countries, cultures, and internal functions
- Growth-oriented mindset with a willingness to travel, build relationships, and pursue new opportunities
- Ability to travel throughout Europe approximately 50% of the time
- Fluency in English (written and spoken) is required
- Ability to communicate effectively with customers, suppliers, and internal stakeholders across multiple European countries
- Must attach English resume to application
- Experience working with spinners, weavers, fabric manufacturers, converters, or other textile value-chain partners
- Knowledge of Personal Protection, industrial workwear, flame-resistant apparel, protective garments, technical textiles, or related applications
- Experience working with engineered yarns, specialty fibers, technical fabrics, or adjacent materials
- Experience balancing existing account management responsibilities with prospecting and new business development
- Experience developing new customer relationships and converting opportunities into commercial growth
- Familiarity with pricing, forecasting, pipeline management, and customer relationship management tools
- Technical or engineering background with exposure to commercial or customer-facing responsibilities
- Additional European languages, particularly German, French, or Polish, are advantageous
Benefits:
- Commercial sales incentive program providing opportunity to earn additional compensation based on business performance and growth objectives
- Opportunity to build broad commercial experience and develop expertise in technical textiles, protective apparel, and specialty materials
- Exposure to key Personal Protection markets and future leadership development opportunities
- Cross-functional collaboration with Sales, Marketing, Product Management, Technical, Customer Service, and Supply Chain teams
- Participation in customer meetings, industry events, trade shows, and value-chain engagements throughout Europe
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