External Partnerships & Engagement Manager
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Job Description
External partnerships manager strengthening VAIB support for vulnerable customers at Monzo, a UK digital bank. Managing specialist partnerships, governance, research, and community engagement.
Responsibilities:
- Own the end-to-end portfolio of VAIB external partnerships, including opportunity identification, onboarding, relationship management, and exits
- Evaluate partnership performance using data and operational feedback
- Report partnership successes and act to strengthen or stop underperforming relationships
- Partner with Supplier Operations on due diligence, risk, governance, and regulatory compliance
- Use specialist partner knowledge to improve vulnerable customer journeys, products, and support strategies
- Own the Signposting Standard
- Collaborate with Research to capture lived experiences and produce cross-functional recommendations
- Plan external awareness campaigns
- Host expert listening sessions
- Collaborate with Public Policy and Communications on impact amplification and media activity
Requirements:
- Deep understanding of Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) principles and barriers vulnerable customers face
- Proven experience managing external relationships and holding stakeholders accountable for measurable benefits
- Experience evaluating partnership effectiveness using data and customer feedback
- Ability to translate external expertise and lived experiences into actionable recommendations
- Strong understanding of due diligence and risk management
- Ability to ensure partnerships meet rigorous governance and documentation requirements
- Highly organised problem-solving ability
- Ability to manage multiple competing priorities
- Ability to navigate challenging stakeholder conversations
- Willingness to proactively course-correct underperforming partnerships
Benefits:
- Incentive Awards tied to performance
- Flexible working hours
- £1,000 annual learning budget for books, training courses and conferences
- MacBook provided to all employees
- Work-from-home setup provided
- Extra support for fully remote workers’ work-from-home setup
- Additional benefits listed on Monzo’s careers page
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