Key Account Manager – Construction, BIM
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Job Description
Key Account Manager helping UK construction organizations adopt dRofus building-data and BIM collaboration software. Managing renewals, expansion, strategic accounts, and customer outcomes across major built-environment projects.
Responsibilities:
- Own a portfolio of strategic UK customers as their primary post-sale contact
- Build relationships with senior stakeholders
- Develop account plans covering customer success, adoption, renewals and growth
- Use account-health signals to address risks early
- Drive customer outcomes through best practice in room and equipment data, BIM-linked workflows and information handover
- Identify and close expansion opportunities across projects, business units and enterprise rollouts
- Pursue new customers where possible
- Lead executive business reviews and commercial discussions
- Demonstrate value, secure renewals and grow net revenue retention
- Coordinate implementation, consulting, support, product and sales colleagues
- Represent customer needs internally and feed insights into product roadmap and go-to-market activities
Requirements:
- Completed degree in construction, architecture, civil engineering or similar
- Substantial experience in the built environment, gained through architecture, engineering, construction, BIM, information management or relevant consultancy
- Ideally, previous customer success or account management experience within Construction SaaS
- Practical understanding of how multidisciplinary teams manage project information and deliver building projects
- Experience managing client relationships, leading stakeholder discussions, running workshops or advising project teams
- Ability to translate technical or project challenges into clear recommendations and business value
- Commercial awareness and motivation to take responsibility for customer renewals, negotiation and account growth
- Fluent English and excellent communication, presentation and stakeholder-management skills
- Self-driven, structured approach, confidence working autonomously and proactive approach to winning business
- Willingness and ability to travel regularly across the UK and abroad in Europe
- Nice to have: experience working with public-sector organisations, large private owners, contractors or consultants in the UK built environment
- Nice to have: experience with room and equipment data, building requirements, BIM-linked workflows or information handover
- Nice to have: experience using or implementing dRofus
- Nice to have: software adoption, training, consultancy or account development
- Nice to have: additional European languages
Benefits:
- Flexible working arrangements
- Competitive compensation package with performance-based incentives
- Collaborative, international team culture backed by the Nemetschek Group
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