Senior Account Manager

Posted 4hrs ago

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Job Description

Senior Account Manager growing tesa’s adhesive solutions sales across North-West Italy’s printing and packaging industry. Managing strategic customers, new business, projects and profitable revenue growth.

Responsibilities:

  • Drive profitable sales growth and margin expansion within the assigned customer portfolio across Lombardia, Piemonte and Liguria
  • Build and strengthen long-term relationships with high-value customers, influencers and local decision-makers
  • Develop new customers and markets by leveraging leads and proactively targeting defined customer groups across relevant value chains
  • Secure and develop existing business by identifying new applications, executing projects and increasing customer loyalty
  • Identify and qualify prospects, convert them into opportunities and buying customers, and allocate substantial time to active business development
  • Build and maintain a high-quality project pipeline and achieve agreed KPIs, including pipeline value, won projects and customer visits
  • Conduct regular on-site visits, understand customer needs and pain points, support product trials and accelerate project closure
  • Negotiate contracts, pricing and commercial terms in line with company strategy; proactively identify pricing opportunities and risks
  • Execute new product and application launches, including specification processes and customer listings
  • Use CRM consistently to maintain complete and accurate Contacts, Leads, Opportunities, Prospects and Accounts, enabling data-driven decisions
  • Collaborate with Marketing, Sales Support, Customer Support, Quality, Business Operations, Finance and Demand Planning to improve customer experience, forecasts and product availability
  • Support overdue collections, maintain DSO within defined targets and help resolve complex or escalated payment issues
  • Ensure local implementation of Global and Regional Key Account initiatives and provide fact-based customer insights to support the product and technology pipeline
  • Report to the Sales Manager

Requirements:

  • Bachelor’s or Master’s degree
  • More than five years of sales experience in a comparable position, with a proven track record of profitable growth and new business development
  • Strong knowledge of the printing and packaging industry and its relevant customer value chains
  • Excellent written and spoken Italian and English
  • Strong customer orientation and a passion for building long-term partnerships
  • Excellent communication, presentation and networking skills
  • Advanced negotiation capabilities and confidence in managing pricing, contracts and commercial terms
  • A hands-on, can-do mentality, with the ability to work autonomously and proactively seek support when needed
  • Ability to adapt easily to changing priorities and ambiguity
  • Proficiency with digital tools, particularly CRM systems and Microsoft 365 applications
  • Strong personal organization and readiness to travel substantially across Lombardia, Piemonte and Liguria
  • CV in English required for the selection process

Benefits:

  • Performance-related bonus
  • Company car
  • Remote working
  • Opportunities to develop professionally within a global organization
  • Support and guidance from an experienced, international team of industry and application experts