Account Manager – Property & Casualty
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Job Description
Remote Account Manager supporting California insurance agencies through submissions, quoting, binding, and onboarding. Growing profitable property and casualty insurance production for Kingstone.
Responsibilities:
- Serve as the primary day-to-day KINS contact for assigned agencies
- Build and maintain relationships with agency principals, producers, and account teams
- Support agents throughout the submission, quote, and bind process
- Provide guidance on product appetite, underwriting guidelines, documentation requirements, and KINS processes
- Coordinate communication and follow-up between agents and underwriting
- Address agency questions, outstanding items, and service issues
- Support producer onboarding, licensing, appointments, and credentialing activities
- Review submissions for completeness and coordinate outstanding underwriting information
- Monitor submissions, quotes, underwriting requirements, and bind requests through completion
- Coordinate with underwriting on eligibility, risk information, documentation, and underwriting decisions
- Facilitate authorized quote and bind activities and maintain transaction documentation
- Maintain agency, producer, licensing, and transaction records
- Assist with agency commission, statement, and account inquiries
- Support compliance, audit, and internal control requirements
- Identify operational issues and improve processes and agent experience
- Develop agency relationships to increase engagement, submissions, and profitable new business
- Identify opportunities to expand production within existing agency partners
- Conduct agency outreach regarding pipeline, appetite, opportunities, and performance
- Manage onboarding of new agents, including appointment processing, product training, and systems training
- Use production, quoting, and conversion activity to prioritize agency engagement
- Gather market intelligence and share insights with leadership and underwriting
Requirements:
- Active California Property & Casualty license
- Active California Surplus Line Broker license, or ability to obtain and maintain the required license before performing licensed surplus lines activities
- 3+ years of personal lines insurance, brokerage, underwriting, account management, or agency experience preferred
- California homeowners and/or E&S insurance experience preferred
- Experience working with independent insurance agencies preferred
- Strong relationship management, communication, and organizational skills
- Strong attention to detail and ability to manage multiple transactions and agency relationships simultaneously
- Ability to balance operational responsibilities with sales and production objectives
- Candidates must reside in California
- Legally authorized to work in the United States
Benefits:
- Health benefits
- Life and disability insurance
- 401(k) with company match
- Paid parental leave
- Paid vacation
- Paid holidays
- Birthday off
- Peer recognition program
- Professional development with training programs and career advancement opportunities
- Flexible working arrangements
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