Account Manager
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Job Description
Associate Account Manager maintaining and retaining relationships with customers for waste services. Responsible for outbound and inbound calls, selling Republic Services products in assigned territory.
Responsibilities:
- Proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
- Making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers.
- Increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.
- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis.
- Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Responds to all cancellation requests in alignment with the established escalation policy.
- Proactively communicates with or responds to customers in support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Increases customer penetration by selling full suite of Republic Services products.
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Requirements:
- High school diploma or G.E.D. (Required)
- 0 - 2 years of customer service experience. (Required)
- Bilingual in English & Spanish
- Reside in TX
- Proactive & retention sales experience
- Customer Services experience within a high call volume setting
Benefits:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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