Account Manager
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Job Description
Account Manager at 3E, managing customer relationships in a mission-driven environment for regulatory expertise and technology solutions.
Responsibilities:
- Own and grow a book of business
- Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion. Develop a deep understanding of customer priorities, business goals, and organizational dynamics.
- Drive retention and account health
- Monitor renewal timing, account value, usage trends, support activity, and risk indicators to proactively protect and grow your book of business.
- Increase adoption and customer value
- Partner with customers to help them realize the full value of 3E’s solutions through broader usage, stronger engagement, and deeper integration into their workflows.
- Identify upsell and cross-sell opportunities
- Expand stakeholder relationships, uncover emerging needs, and introduce additional solutions that align with customer goals.
- Act as a strategic relationship lead
- Advocate for your customers internally by partnering with support, product, engineering, regulatory, and commercial teams to remove blockers and improve the overall customer experience.
- Collaborate with Customer Success and Business Development
- Work closely with a dedicated Customer Success Manager to drive adoption and engagement, while partnering with Business Development colleagues to advance cross-sell opportunities into new product areas.
- Lead renewals and forecasting
- Manage renewal cycles, pricing adjustments, and expansion planning while maintaining accurate forecasts and pipeline visibility.
- Use data and AI to work smarter
- Leverage account data, customer insights, and AI tools to prepare for customer conversations, identify growth opportunities, and improve efficiency.
- Represent the voice of the customer
- Share market feedback and customer insights to inform product direction, go-to-market strategy, and future innovation.
Requirements:
- 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses, preferably managing mid-market or enterprise customers in software, data, regulatory, EHS, compliance, or related industries.
- Demonstrated success with retention, renewals, expansion, and revenue growth within an existing book of business
- A proactive, hunter-oriented mindset with a track record of building relationships beyond initial points of contact and identifying new growth opportunities
- Experience navigating complex accounts, multiple stakeholders, and consultative sales cycles
- Strong business judgment and analytical thinking, with the ability to prioritize accounts using data such as contract value, renewal timing, customer health, and usage signals
- Comfort working in a fast-paced, evolving environment with multiple priorities and initiatives in motion
- Strong communication and collaboration skills, with the ability to work effectively across commercial, product, support, and customer success teams
- Confidence using tools such as Salesforce, LinkedIn Sales Navigator, Gong, ChatGPT, Copilot, or similar platforms
- Openness to using AI in your workflow; you do not need to be an expert, but you should be curious, adaptable, and comfortable using AI to improve productivity and customer outcomes
- Ability to travel for customer meetings and internal collaboration, typically around 15%
Benefits:
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
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