Account Manager
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Job Description
Account Manager coordinating referrals, home infusion, and enteral nutrition transitions for CarepathRx. Building provider relationships and ensuring seamless hospital-to-home patient care.
Responsibilities:
- Serve as a single point of contact for physician offices and promote specialty infusions for patients at home
- Maintain continuity of patient care from hospital to home for Home IV therapy and Enteral Nutrition
- Build and maintain relationships with hospitals, clinics, physician offices, home health agencies, and community partners
- Collaborate with multidisciplinary teams to coordinate quality, cost-effective home services and support positive patient outcomes
- Manage referrals from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities
- Partner with operational teams to ensure timely referral processing, service readiness, and smooth patient transitions
- Provide basic education to patients and families regarding therapy and next steps
- Identify and resolve patient, family, and referral-source concerns
- Support territory growth by engaging referral sources and communicating CarepathRx service value
- Maintain accurate documentation and protect patient information confidentiality
- Participate in required education, departmental meetings, and training
Requirements:
- Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role
- Strong project management, organizational, analytical, and problem-solving skills
- Excellent written, verbal, interpersonal, and customer-service communication skills
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Proficiency with Microsoft Office tools, including Word and Excel
- Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families
- Demonstrated ability to identify customer needs and develop practical, timely solutions
- Home internet connection obtained through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload if working from home
- Bachelor’s degree or equivalent professional experience (preferred)
- Experience in managed care, insurance, home infusion, specialty pharmacy, or home-based patient services (preferred)
- Public speaking, provider education, or referral-source presentation experience (preferred)
- Experience supporting patient transitions from acute-care settings to home-based therapy (preferred)
Benefits:
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Incentive compensation plan eligibility
- Remote work arrangement
- Tobacco-free policy
- Reasonable accommodation support
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