Account Manager
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Job Description
Account Manager supporting employees and students enrolling in Ancora Training programs. Handling calls, admissions requirements, enrollment tracking, and registration communication.
Responsibilities:
- Provide quality customer service and information to corporate and community college client employees/students enrolling in an Ancora Training-led program
- Conduct high-volume outbound telephone calls to employees who have inquired about Ancora Training programs
- Answer inbound calls and employee questions
- Facilitate enrollments and ensure each employee completes all program admissions requirements
- Routinely communicate with students throughout their enrollment and registration process
- Share industry-related information with prospective students
- Follow up with new students to support their transition to active student status
- Contribute to team initiatives and outcomes
- Use internal management software to facilitate and track potential students and enrolled students
- Attend department meetings, training, and activities
- Complete paperwork accurately and in a timely manner
- Perform other duties as assigned
Requirements:
- High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
- 1 year of customer service/admissions or related experience, with preference given to those with direct education-based admissions experience
- Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
- Strong presentation skills
- Ability to deliver consistent levels of energy and enthusiasm
- Thrives in an observation/coaching style environment
- Proactive problem-solving skills
- Ability to handle frequent interruptions and work independently
- Competent in priority setting
- Ability to foster creativity
- Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications
- Preferred: Associate’s degree in a related area
- Preferred: A track record of being successful in a high-volume customer service setting
- Preferred: Experience with CampusVue and/or Velocify software
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