Account Manager – Demand
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Job Description
Account Manager managing customer relationships, sales performance, contracts, and escalations for HyperGuest’s travel technology platform. Supporting global expansion across hotel and travel partners.
Responsibilities:
- Cover all necessary actions and measures to guarantee the best relations and performance of customers
- Continuously monitor and optimize sales performance based on volume, revenues and contract values
- Maintain constant communication with accounts to optimize connections and identify sales opportunities
- Bring contracts between travel partners and hotels
- Resolve escalated customer service requests
- Serve as the main point of contact for designated customers
- Liaise with different departments within HyperGuest to ensure smooth operations
Requirements:
- 4 years experience in the travel or travel-tech industry, hotel online distribution or revenue management
- Experience with sales support and marketing concepts
- Highly proactive, creative and analytical orientation
- High organizational skills
- Strong willingness to deliver and exceed on targets
- Knowledge and experience with the use of Google Suite (Gmail, Google Drive, Google Docs, Slides and Slack)
- Knowledge of MS Excel and other office applications
- Excellent English language skills; other major languages will be an advantage
- Analytical thinking
- Excellent communication skills
- Strong team worker
- Self Starter attitude
- Knowledge of Postman is a plus
- Capable of reading and understanding logs is a plus
- CRM knowledge (Zoho/Salesforce or other)
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