Account Manager
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Job Description
Account Manager at JobRobotix managing client relationships and ensuring success with healthtech SaaS solutions. Collaborating with support and finance to enhance customer satisfaction and drive product adoption.
Responsibilities:
- Be a subject matter expert on all JobRobotix products
- Serve as main point of contact or escalation point for designated Accounts
- Partner with Customer Support to build support documentation so customers can self-service their questions
- Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution
- Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success
- Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management
- Surface upsell opportunities to Sales by driving value in every customer conversation
- Conduct Quarterly Business Reviews with customers to ensure they receive value from our products
- Independently and successfully manage a high volume of tasks and customer issues
- Contribute to an environment of high accountability, teamwork and hard work
Requirements:
- 2+ years prior experience in a client facing or account management role, preferably in healthtech SaaS
- Passionate about customer success and customer experience
- Comfortable working in a small startup environment
- Comfortable with ambiguity, and operating in an unstructured environment
- Strong desire to build robust team documentation
- Strong desire to become a subject matter expert in a product suite
- Highly accountable, team player, with a very strong work ethic
- Customer-first mindset: you go above and beyond to make our customers happy
- Excellent verbal and written communication skills
- Strong project management skills, with the ability to coordinate customer onboarding, manage timelines and stakeholder expectations
- Contribute to a positive team environment by investing in relationships with customers and colleagues
Benefits:
- Compensation for this full-time position encompasses both base compensation and variable compensation target of 20% of base compensation
- Base compensation is determined as a reflection of your skills, experience, and geographic location.
- Remote work options
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