VIP Relationship Manager – iGaming, MX Market
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Job Description
Managing high-value customer relationships in the Mexican market for an international iGaming company. Delivering exceptional service and creating tailored customer experiences across various channels.
Responsibilities:
- Build and maintain strong relationships with high-value customers through personalised and proactive communication
- Deliver exceptional customer service and create long-term customer loyalty
- Engage with customers across multiple communication channels and platforms
- Understand customer preferences, behaviours, and needs to provide tailored experiences
- Organise and coordinate VIP activities, events, and market-focused initiatives
- Maintain strong awareness of local trends, networking opportunities, and relevant social events within the Mexican market
- Handle customer requests and escalations professionally and efficiently
- Create positive and memorable customer journeys aligned with VIP service standards
- Collaborate with internal teams to improve customer engagement and retention strategies
- Manage multiple customer interactions simultaneously while maintaining high-quality service delivery
Requirements:
- Native or fluent Spanish speaker with good English communication skills (B2 level or higher)
- Minimum 3 years of experience in VIP Account Management, Account Management, or Customer Relationship roles within iGaming, online casino, or land-based casino environments
- Strong experience working with high-value clients within the Mexican market
- Excellent interpersonal and relationship-building skills
- Strong networking and customer engagement abilities
- Self-driven and proactive mindset with strong ownership mentality
- Excellent communication, presentation, and public relations skills
- Customer-focused approach with the ability to adapt communication styles to different personalities
- Strong multitasking and organisational skills within fast-paced environments
- Familiarity with CRM systems and customer engagement platforms is considered an advantage
- Knowledge of local events, market trends, and networking opportunities within Mexico is highly desirable
Benefits:
- Fully remote work model
- Attractive compensation package
- Opportunity to contribute to process building and operational growth from an early stage
- Dynamic and fast-growing international environment
- Long-term career development and progression opportunities
- High level of autonomy and ownership within the role
- Collaborative and performance-driven culture
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