Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Manager responsible for strategic account development and customer satisfaction in the B2B insurance sector. Focusing on long-term partnerships and growth through upselling and cross-selling.
Responsibilities:
- Strategic development of existing customers in the insurance market
- Primary point of contact at management level
- Ensure customers get maximum value from the EMIL Insurance Suite
- Build and maintain long-term relationships with decision-makers at C-level and departmental levels
- Strategically grow accounts with a focus on share of wallet
- Position EMIL as a technology partner for insurers’ digital transformation
- Regular executive meetings, business reviews and alignment of the joint roadmap
- Identify upselling and cross-selling opportunities within existing customers
- Close collaboration with Sales, Product and Customer Delivery
- Proactive planning and management of contract renewals
- Ensure high customer satisfaction and long-term partnerships
- Develop and implement appropriate measures for churn prevention
- Support customers during implementation and operation of the EMIL platform
- Coordinate between customer, Delivery, Support and Product Management
- Escalation management for critical issues
- Develop reference customers, case studies and success stories
- Support Marketing and Sales at events, with references and industry positioning
- Systematic feedback of customer input to Product Management and Go-to-Market
Requirements:
- At least 7–10 years’ experience in Account Management or Enterprise Sales in a software or IT environment
- Experience managing complex enterprise customers, ideally in the insurance sector
- Proven track record of expanding existing customer relationships (upselling / cross-selling / renewals)
- Strong understanding of IT architectures, SaaS models and digital transformation projects
- Ability to build and nurture relationships at C-level and departmental levels
- Experience managing complex stakeholder structures and transformation projects
- Structured, independent working style and strong customer orientation
- Excellent communication and presentation skills at management level
- Native-level German and very good spoken and written English
Benefits:
- An attractive compensation package aligned with your experience, qualifications and responsibilities
- A remote-friendly working model with occasional travel to our Berlin office
- 30 days of annual leave, plus half days off on Dec 24 and Dec 31
- A personal training and development budget of at least €500 (possibly more)
- Exciting internal development opportunities through a fixed role-development model, regular feedback cycles and performance reviews
- Company contribution to Urban Sports Club membership
- Heavily subsidized company pension plan
- A VSOP (virtual stock option plan) program allowing employees to share in the company’s success
- We provide modern hardware — choose Windows or iOS
- Weekly company lunches and a well-stocked snack bar for small cravings
- As part of a dynamic, motivated team of experts you’ll benefit directly from colleagues’ knowledge
Similar Jobs
Senior Director, Sales & Partnerships
Senior Director of Sales & Partnerships at PEX, achieving growth targets and executing GTM strategies. Leading sales and partnerships teams to enhance user satisfaction and drive market expansion.
Territory Manager, Medical Device
Territory Manager responsible for achieving sales targets in Florida for medical devices. Engaging with hospital clients and providing support in cardiac surgery settings.
Partner Manager
Partner Manager managing strategic partnerships and ensuring compliance for OpenEd. Fostering long-term relationships and ensuring operational excellence within education fields.
Technology Account Lead – Energy Providers
Technology Account Lead at Guidehouse driving tech growth for Energy Providers. Leading client relationships and architecting solutions in cloud, data, and cybersecurity.
GCM Relationship Manager IV
Manages client relationships and daily administration for Global Capital Markets accounts. Focuses on achieving sustainable earnings growth and compliance with strategic plans.
Senior Director, Partnerships Analytics
Head of Analytics for Third-Party Agent Business, driving data-driven decisions at Ethos Life. Oversee analytics team, enhance agent experience, and support rapid growth in life insurance.
Junior Key Account Manager
Junior Key Account Manager supporting the connection between sales partners and the headquarters. Involved in customer sales processes, project management, and effective partner development in Germany.
Provider Partnerships Manager
Provider Partnerships Manager at Emora Health focused on building relationships with pediatricians and healthcare systems. Driving growth for child behavioral health in Texas.
Provider Partnerships Manager
Provider Partnerships Manager working with healthcare providers in North Carolina. Role involves building partnerships to improve care access for children and families.
Provider Partnerships Manager
Provider Partnerships Manager at Emora Health focusing on building relationships in pediatric healthcare in Florida. Driving growth and care access for children, teens, and young adults.
Key Account Manager – Animal Lighting
Key Account Manager driving sales and account growth for Signify within the Southern Market. Collaborating with teams to align offerings and achieve profitability objectives.
Area Sales Manager, Key Account Manager
Key Account Manager for Contigo Energie AG in NRW. Focused on sales and customer relationship management in the energy sector.
Key Account Manager, Travel Retail
Key Account Manager for Travel Retail at Swarovski, focusing on account growth and client engagement in the Americas market.
Director, Digital Banking Growth – Credit Union Partnerships
Director of Digital Banking Growth and Credit Union Partnerships leading strategic initiatives in North America. Collaborating with financial institutions to drive digital transformation and innovation.
Product Manager – Content & Partnerships
Product Manager leading caregiver content strategy and partnerships at Ceresti, enhancing caregiver experience in dementia care. Focus on personalized, engaging content and strategic partnerships.
Post Acute Account Manager
Account Manager responsible for managing existing accounts and generating revenue for Medline. Building long-term relationships and coordinating with internal teams in Pennsylvania.
Partnerships, Product Strategy Director
Director of Product and Strategic Partnerships at HMH, combining product management and partnerships to execute ICP program strategy. Leading high-impact partner relations and integrations to enhance customer retention.
Associate Territory Manager, Urology
Associate Territory Manager providing on-site clinical support for The UroLift System in Baltimore, MD. Involves training and relationship management with healthcare professionals, requiring travel.
Key Account Manager, Anti-infectives
Key Account Manager focused on sales and formulary adoption of hospital antibiotics within targeted institutions. Prior experience in pharmaceutical sales and effective communication with healthcare professionals required.
Associate Account Manager
Associate Account Manager maintaining and retaining customer relationships in waste services with Republic Services. Responsible for increasing penetration and sales for existing customers.