Senior Account Manager, Sales, Multinational Accounts
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Job Description
Senior Account Manager at West focusing on strategic sales initiatives and client relationships. Responsible for driving business growth through tailored account plans and effective execution.
Responsibilities:
- Responsible for the proactive development of business plans for assigned customers that are fully aligned with the organizational strategy.
- Achieve sales and revenue targets through identifying opportunities with existing and new accounts.
- Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions.
- Build and leverage on networks and relationships with key customers to expand and growth the West business.
- Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans.
- Execute the market strategy and objectives for West products/solutions.
- Participate in and drive key external events and meetings, e.g. Client meetings, presentations and roundtable etc.
- Manage the local sales processes and WEST CRM system and data integrity on WEST CRM.
- Ensure proper use of Key Account Management tools to build robust relationships with key customers.
- Be responsible for the accuracy of the monthly and quarterly reports.
- Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives.
- Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment.
- Ensure that clients and distributors keep to their contractual obligations.
- Other relevant duties and projects as assigned.
Requirements:
- Bachelor's Degree in Science or related discipline required
- Minimum 8 years relevant work experience in management or supervision of cross functional teams.
- Prior experience working with similar industry or field is highly advantageous.
- Knowledge of rubber/elastomer technology or pharmaceutical/medical device industry would be an added advantage.
- Ability to synergize and drive collaboration between cross functional team members and execute sales growth strategy.
- Driven by passion for customers to make a difference and possess change management experience.
- Possess strong business and financial acumen.
- Disciplined with able to work independently; self-motivated and results-oriented.
- Is resourceful and able to influence and navigate effectively in a matrix environment.
- Matured and able to maintain poise under pressure.
- Excellent interpersonal and communication skills.
- Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes and internal policies and procedures.
- Able to comply with the company’s safety policy at all times.
- Ability to travel at least 30-40% of the time domestically with occasional travels within the region.
Benefits:
- Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
- We believe in giving back to help those in need in the communities where we live and work.
- Committed to creating a healthier environment and planet through our sustainability efforts.
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