Relationship Manager
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Job Description
Relationship Manager at Fiserv focusing on debit payment networks and client relationship management. Strengthening client engagement and driving business growth through strategic planning and insights.
Responsibilities:
- Develop and strengthen executive-level relationships with key clients to support retention, growth, and long-term business objectives.
- Collaborate with cross-functional teams to identify opportunities, align client priorities, and drive business growth across debit network solutions.
- Create and execute short-term and long-term strategic plans to support merchant and acquirer growth within the debit payments market.
- Share market insights, industry trends, and network value propositions with clients while serving as an escalation point for issue resolution.
- Generate, review, and analyze business review data to identify performance trends, client opportunities, and areas for improvement.
- Support merchants in improving authorization rates by identifying issues, coordinating solutions, and monitoring outcomes.
- Submit and manage project requests to support completion within defined service level agreements (SLAs).
- Partner with processor relations teams to manage transaction volumes, monitor issues, and support timely resolution.
Requirements:
- 10+ years of experience in business development, relationship management, or account management within the payments industry supporting merchant or acquirer clients.
- 8+ years of experience in the debit payments industry working with debit networks, merchant acquiring, or related payment solutions.
- 8+ years of experience in managing large client accounts with accountability for net new sales, add-on sales commitments, contract renewals, and client retention.
- Experience analyzing financial and business performance data to support client reviews, identify trends, and inform growth strategies.
- Experience negotiating client contracts, pricing terms, and commercial agreements within a payments or financial services environment.
- Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.
Benefits:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
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