Account Manager
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Job Description
Account Manager managing renewals and expansions for SMB customers at Buildout, an AI deal engine for CRE brokerages. Focus on driving revenue and enhancing customer success through strategic relationships.
Responsibilities:
- Own a renewal + expansion quota across a high-volume SMB portfolio by building multi-threaded relationships, identifying whitespace early, mitigating risks, and consistently executing strategies that drive retention and closed-won expansion.
- Run the full sales process—prospecting, qualifying, demoing, value selling, negotiating, and closing expansion deals—while managing renewal pricing, timelines, and stakeholder alignment.
- Build strategic account plans that tie customer goals to Buildout workflows, monitor account health through Salesforce/Planhat/usage insights, identify churn triggers, and recommend adoption paths and bundles that increase long-term value.
- Serve as the customer’s internal champion by collaborating with Product, Support, Implementation, Finance, and CS Ops to unblock issues, deliver insights, shape scalable playbooks, and strengthen customer outcomes.
- Improve our AM sales motion by testing processes, sharing learnings, supporting education initiatives (webinars/trainings), and contributing to a collaborative, accountable, high-growth team environment.
Requirements:
- 2+ years of B2B SaaS sales account management experience with a focus on upsells, cross-sells, and expansion opportunities
- Experience managing a high-volume book of business and consistently hitting sales targets
- Experience nurturing customer relationships and managing their renewals
- Experience with Salesforce (required); Planhat or other Customer Success tooling is a plus
- A juggling pro who can comfortably jump between inbound customer requests, to demos, to strategic renewal conversations, as well as adjust and match tone based on the customer call
- Process-minded, adaptable, and motivated to improve how work gets done
- A customer-first mindset with a passion for delivering an exemplary customer experience.
Benefits:
- Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year.
- Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
- 401(k) with 4% company match and immediate vesting
- A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff
- Challenging problems to solve with a committed and supportive team who are invested in your growth and development
- A wonderfully quirky culture where you’re encouraged to bring your whole self to work
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