Account Manager
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Job Description
Account Manager at Domaine managing client accounts and ensuring satisfaction while identifying growth opportunities. Focus on ecommerce and web development for mid to large clients in a remote role.
Responsibilities:
- Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
- Identify new client opportunities and act as liaison to pitch clients on such opportunities
- Work with the production teams to appropriately resource client needs
- Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals
- Collaborate on and run Growth Councils
- Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
- Present upsell opportunities as appropriate
- Act as a backchannel to communicate production team’s concerns to the client
- Identify and solution project risks in collaboration with the production team
- Fully understand the client objectives and project goals and articulate them clearly
- Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance
- Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
Requirements:
- 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry.
- Excellent communication, public speaking, and customer service skills
- Good technical skills and familiarity with the fundamentals of web development
- Familiarity with web design and usability best practices and trends.
- Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot.
- Able to learn other tools (Jira, Slack, Teamgantt).
- Excellent organizational and time management skills.
Benefits:
- Competitive Healthcare with Dental & Vision
- Retirement savings plan with employer matching
- Competitive PTO policy with paid time off at end of year
- Flexible working schedule
- Remote-first culture
- Home office stipend
- Apple gear
- Continued education and personal development opportunities
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