Account Manager
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Job Description
OpenTable Account Manager retaining restaurant customers and growing revenue for its reservation technology platform. Advising operators, renewing contracts, selling marketing tools, and optimizing reservation systems.
Responsibilities:
- Lead customer retention and revenue growth within a territory of restaurants
- Report to the Manager, Account Managers
- Serve as a trusted advisor to restaurant customers and engage proactively with the local restaurant industry
- Cultivate high-level relationships and aid in re-signing customers with expired contracts
- Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets
- Sell premium marketing tools and drive contract renewals and adoption
- Understand customer needs, identify sales opportunities, and achieve quarterly company goals and sales objectives
- Assist restaurant management with system configuration to optimize reservation flow
- Build and use data-driven presentations for ongoing business reviews
- Educate operators about industry trends using actionable, data-driven insights
- Advocate for restaurant customers and resolve cross-functional issues
- Track weekly meeting and call activity in Salesforce
- Conduct monthly meetings with Elite members
- Capture product upgrade feedback for the team
- Travel domestically throughout the West Coast and Hawaii
Requirements:
- 2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills
- Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence strongly preferred
- Domestic travel required throughout the West Coast and Hawaii
- Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements
- Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals
- Strong writing, presentation, social, organizational, and interpersonal skills
- Confidence delivering training and speaking to groups
- Valid driver’s license and transportation
- Residency in Hawaii, Pacific, or Mountain Time Zones to align with the territory and team
- Preferred: college degree in a relevant field
- Preferred: experience using AI tools for outreach, account research, interaction data, and strategy
- Preferred: knowledge of Google Suite, Salesforce, and Apple products and operating systems
- Preferred: experience collaborating with marketing teams on restaurant-specific marketing programs
- Preferred: ability to track economic and industry drivers and thrive in an unstructured, forward-thinking environment
Benefits:
- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Health benefits
- Flexible spending account
- Retirement benefits
- Life insurance
- Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays
- Parental leave benefits
- Flexible schedule tailored to a global workforce operating across multiple time zones
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