Strategic Account Manager
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Job Description
Strategic Account Manager growing carrier relationships and revenue share for Driven Brands’ automotive claims business. Leading account strategy, business reviews, performance analysis, and client satisfaction.
Responsibilities:
- Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams
- Establish and strengthen long-term partnerships through consistent value and proactive engagement
- Serve as the primary point of contact for client needs, escalations, and strategic discussions
- Increase revenue share
- Identify and execute growth opportunities
- Partner with internal and external stakeholders
- Develop and lead monthly and quarterly business reviews with clients
- Present performance insights, trends, and strategic recommendations
- Use data to communicate value delivered and growth opportunities
- Manage the ongoing operational health of assigned accounts
- Address issues, resolve escalations, and ensure client satisfaction
- Coordinate with internal teams to ensure service delivery meets or exceeds expectations
- Analyze account performance, including volume trends, conversion rates, and growth opportunities
- Translate data into actionable strategies to improve performance and increase market share
- Monitor KPIs and identify areas for optimization
Requirements:
- 5–10+ years of experience in account management, client services, or strategic partnerships
- Insurance, claims, or TPA experience strongly preferred
- Proven ability to grow accounts and increase share
- Strong executive presence with experience engaging senior stakeholders
- Analytical mindset with the ability to interpret data and present insights clearly
- Excellent communication, presentation, and relationship-building skills
- Experience in auto claims or auto glass programs is a plus
Benefits:
- Health and wellness benefits
- Paid time off
- Holiday pay
- Early access to 50% of earned wages through the myFlexPay program
- Supplemental commissions or bonus incentives may be available depending on the role
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