Analyst, Account Manager
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Job Description
CVS Health account manager managing healthcare client relationships, renewals, and satisfaction. Analyzing performance metrics and coordinating cross-functional teams to drive retention and growth.
Responsibilities:
- Develop and execute account strategies that drive client satisfaction, retention, and long-term business growth
- Build consultative client relationships and serve as the primary point of contact for day-to-day account needs
- Analyze performance data, utilization trends, and business metrics to identify opportunities, mitigate risks, and recommend solutions
- Conduct client meetings, business reviews, and strategic discussions
- Collaborate with operations, product, implementation, clinical, and service partners
- Support contract renewals, including preparation, coordination, negotiations, and execution
- Identify opportunities to expand services and enhance client value
- Monitor client satisfaction and escalate and resolve concerns
- Maintain account documentation, reporting, and client communications
- Contribute to team initiatives, best-practice sharing, and process improvement
Requirements:
- 2+ years of experience in account management, client services, customer success, sales support, healthcare administration, or a related field
- Strong relationship-building and customer service skills
- Proven analytical, problem-solving, and decision-making abilities
- Excellent verbal and written communication skills
- Experience managing client relationships in healthcare, pharmacy benefit management (PBM), health insurance, or a related industry preferred
- Experience participating in business reviews, account planning, or client retention initiatives preferred
- Demonstrated ability to collaborate effectively across multiple teams and stakeholders preferred
- Bachelor's degree preferred, or equivalent combination of education and relevant work experience
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay
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